Refund Policy

RETURN AND REFUND POLICY

Scope and Intent This Return and Refund Policy applies to all purchases made through the BEAMLY website (beamlyshop.com). By completing a purchase, you acknowledge and agree to the terms outlined below.

Contact Information Email: clareaiclare@gmail.com Address: 10 Buck Hill Rd, 10, Bancroft, Ontario K0L 1C0, Canada. Customer Service: Monday to Friday, 9:00 am – 5:00 pm. You can also reach us through our contact form.

Return Window Customers may request a return or exchange within 30 days of the delivery date.

Important Notice: Sale Items Policy All items purchased at a discounted price (including promotional sales, bundle offers, seasonal markdowns, flash sales, and any items shown with a reduced or crossed-out price) are subject to a strict no-cash-refund policy under all circumstances. This policy applies regardless of the reason, including but not limited to:

  • Delayed delivery or extended transit times
  • Item appearance differing from product photos
  • Carrier damage or defective goods received
  • Incorrect item received
  • Item not meeting personal expectations

For sale items, we offer the following resolution options only:

  • All items purchased at a discounted price are non-returnable for a cash refund.
  • No cash refunds, partial refunds, or payment reversals will be issued for sale items, regardless of the reason. Where a sale item arrives damaged, defective or incorrect, we will offer a replacement, an exchange or store credit. By purchasing a sale item, you explicitly agree to this policy.

Standard Return Conditions (Full-Price Items) Returns of full-price items are accepted within 30 days of delivery, provided:

  • The item is unused and undamaged
  • All accessories, cables, the remote control and manuals are included
  • The item is in its original packaging
  • A return request has been submitted to clareaiclare@gmail.com with order number and reason

Return Instructions

  1. Contact clareaiclare@gmail.com with your order number and reason for return
  2. Await return authorization and shipping instructions
  3. Pack the item securely in its original packaging with all accessories
  4. Ship using the provided return label (where applicable)

Return Costs

  • Defective or incorrect full-price items: BEAMLY covers return shipping
  • Change of mind (full-price items): Customer covers return shipping
  • Sale items: No cash return is processed; replacement, exchange or store credit only — customer covers return shipping except where the item arrived damaged, defective or incorrect

Specific Conditions

Damaged Goods (Full-Price): Contact us within 48 hours of receipt with photos or a short video. We will assess and provide a replacement or full refund. Damaged Goods (Sale Items): Contact us within 48 hours with photos or a short video. We will send a replacement, arrange an exchange or issue store credit. No cash refund will be issued.

Incorrect Item Received (Full-Price): We will cover return costs and send the correct item or issue a full refund. Incorrect Item Received (Sale Items): We will cover return costs and send the correct item or issue store credit.

Item Not as Described (Full-Price): Contact us within 30 days. We will review and provide a refund or replacement. Item Not as Described (Sale Items): We will review and offer a replacement, exchange or store credit. No cash refund will be issued.

Delayed or Missing Delivery (Full-Price): We will investigate with the courier. If unresolved, a full refund or replacement will be offered.

Delayed or Missing Delivery (Sale Items): We will investigate with the courier. If unresolved, store credit or a replacement will be offered. No cash refund will be issued. Long delivery times do not constitute grounds for chargeback or payment reversal.

Order Cancellation: Orders may be cancelled before shipment. Once shipped, the return procedure applies upon delivery.

Non-Returnable Items

  • Items that have been damaged through misuse, drops, liquid or unauthorised repair after delivery
  • Items returned without their original accessories, remote control or packaging
  • Sale items are not eligible for cash refunds under any circumstances (replacement, exchange or store credit only)

Timelines

  • Return request must be submitted within 30 days of delivery
  • Refund or store credit processed within 7 business days of receiving the return
  • Store credit issued via email within 2 business days of return approval

Refund Methods

  • Full-price items: refunded to original payment method
  • Sale items: replacement, exchange or store credit only

Return Address Provided by email together with your return authorization.

Legal Rights This policy does not affect any statutory rights you may have under applicable local law.

Website: BEAMLY — beamlyshop.com
Company: BEAMLY
Address: 10 Buck Hill Rd, 10, Bancroft, Ontario K0L 1C0, Canada
Email: clareaiclare@gmail.com
Customer Service: Monday to Friday, 9:00 am – 5:00 pm