We want you to be happy with your BEAMLY. If you are not, you have 30 days from the day your order arrives to request a return.
How to start a return
Message us through our contact form with your order number and the reason. We reply with instructions and the return address. Please do not send anything back before contacting us — unannounced returns can be delayed or lost.
Condition
Items should come back complete, in a condition that allows resale, with all accessories and the original packaging where possible. You may unpack and test the projector as you would in a shop; if it is damaged beyond that through use, we may reduce the refund accordingly.
Refunds
Once your return arrives and passes a quick check, we refund to your original payment method within 14 days. Your bank or card issuer may add a few working days on top.
Return postage
If the item is faulty, damaged in transit, or not what you ordered, we cover return postage. For change-of-mind returns, return postage is yours. Use a tracked service — until the parcel reaches us it remains your responsibility.
Faulty items
If your BEAMLY develops a fault, contact us with a short description and, if you can, a photo or video. We will arrange a repair, replacement or refund. This does not affect your statutory rights, including rights under the Consumer Rights Act 2015 for UK customers and equivalent consumer protection law elsewhere.
Cancelling your order
UK and EU customers may cancel an online order within 14 days of receiving it, without giving a reason, under the Consumer Contracts Regulations 2013 and the EU Consumer Rights Directive. Our 30-day policy is offered in addition to that right, not instead of it.
Orders not yet dispatched
If you change your mind before your order ships, contact us straight away and we will cancel it and refund you in full.