Talk to us
A person reads every message and normally replies within one working day. Most answers are below — if yours is not, the form is right there.
Where is my order?
Orders leave us within 1–2 working days and normally arrive in 2–15 days in total, depending on your country. You get a tracking link by email as soon as the parcel is collected — check your spam folder if you cannot find it. If your parcel has not arrived within 20 days of dispatch, send us your order number below and we will chase the carrier or replace it.
I want to return something
You have 30 days from delivery to change your mind. Send us your order number below and we will reply with the return address and instructions. Please do not post anything back before contacting us. Full detail is on our Refund Policy page.
Something is faulty or arrived damaged
Tell us what is wrong and attach a photo or short video if you can — reply to our confirmation email with it. We cover return postage for faulty or damaged items and arrange a repair, replacement or refund.
Will BEAMLY work in my room?
It works best in low light or after dark, like every home projector. Roughly 1.5 m from the wall gives a modest screen and 3 m or more fills it. It connects over HDMI or wirelessly from a phone or laptop. If you are unsure, describe your room below and we will tell you honestly whether it suits you.
Do I pay customs or import duty?
Shipping is free everywhere, but outside the United Kingdom your local customs authority may charge duty, VAT or a handling fee before releasing the parcel. Those charges are set by your government, not by us.